FAQs

Answers to the questions we hear most often. Still curious? Email us at hi@theserendipitydesign.com.

What materials do you use?

Our pieces are crafted in 18K gold-plated, sterling silver, and pearl designs. Each product page lists the exact materials.

How long does shipping take?

US standard shipping takes 5–7 business days and is FREE on orders over $50 ($8.00 under $50). Express shipping (2–3 business days) is $15.00. International standard shipping (5–8 business days) is a $14.95 flat rate.

What is your return policy?

Unworn pieces in original condition may be returned within 30 days of delivery. See our Return page for details.

Do you offer a discount for first-time buyers?

Yes! Join our email list and we’ll send you a code for 10% off your first order.

How do I care for my jewelry?

Store pieces in a dry place, avoid contact with perfume and water, and polish gently with a soft cloth to keep them shining.